FAQ


1. How does online tutoring work?
 

  • Teacher and student log on to a shared whiteboard as a platform for teaching. Student and teacher may converse using yahoo messenger.

  • Helping with Homework    Student asked the question on the whiteboard, and the teacher shows the steps and solving and guides the student along. Teacher would summarise the learning pointers for the student after every question.

  • Teaching Mathematical Concept     The teacher can teach the topic to the student on the shared whiteboard if learner were not clear about the concept.  Notes can be sent via MSN/yahoo messenger.

  • Providing Assessment Style Question The teacher can provide worksheets or select questions that were interesting for the learners to attempt and used them as basis for discussions and learning of mathematical concepts.

2. What all technology do I need? 

  • PC with an internet connection

  • Messenger yahoo installed on your machine. Click here to download.

  • Headset with a microphone for conversing

  • Optional digital pen tablet, which can be procured from amazon for ease of writing maths symbols and equations

3. What is the payment? 

Pay and Use Service - US$10 per session. Maximum duration of each session is 30 minutes. 

Unlimited Service - US$90/mth unlimited service. Session needs to be scheduled. Students can learn Math or conservation Chinese.

4. Who are the teachers?

Our teachers are from Singapore, who are English speaking and are minimum graduates who excel in mathematics in the national examinations. They are trained accordingly before being assigned to undertake the online tutoring.  The training includes the use of shared whiteboard, and the familiarisation of the available structured mathematical contents. Click here for more information of our tutors.

5. What is this US$10 per session?

It is to allow the learners to learn and experience the usefulness of the online service at a low affordable cost, and how it can help the learners to improve their mathematics. Click here to sign up.

6. What is this money back guarantee?

It is an assurance from us to the parents and students on the quality of the tutors and the online tutoring services that we are offering. Within 24 hours of the session that you were unhappy about and the reason, we would completely waive the paid fees. Click here to sign up.

7. What if I want to terminate the service after joining?

To cancel your account for any reason, please email at wecare@smartlabtutor.com by just stating your name, we will be able to process and terminate your account.